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TM Point yang bodoh

   July 9, 2010  161 Comments on TM Point yang bodoh
prepaid US

It is 11.30 at night and I am browsing the internet happily using Maxis Broadband. All these while we have been loyal user of Streamyx until Tuesday when we have decided that we can no longer put up with the stupidity and lack of neuron nerve cells in the brain of these TM staff. TM Point Puchong to be exact.

You see, about 4 weeks ago when we moved to the new house, Azman has gone to the branch and requested for the phone service to be changed in address. The torture of waiting for his turn at the TM Point doesn’t need my exquisite elaboration I believe. They however, put his request into process and guarantee that phone and internet services will be ready at our new residence in two weeks, MAXIMUM.

Fine! I do not know if 2 weeks is as stated in their KPI but I guess all we need to do is wait. Although a fortnight to me is a mighty long time considering we only move from Jalan XX, Bandar Kinrara to Jalan YY, Bandar Kinrara not Jalan XX, Bandar Kinrara to Jalan YY, Zimbabwe.

And of course if they have kept their words I wouldn’t be writing this… third week come without a inch of network cable being installed at the Chateau. Makcik sudah marah! Jualan t-shirt ManUtd akan terganggu!

Everyday Azman would call to follow up on the status and their feedbacks was getting more and more ridiculous from one time to another. One day they say that their outsourced contractor hasn’t reply their email, or didn’t pick up their call and on the last day, the TM officer gave us the contractor’s number for us to call ourselves! Kalau Dato’ Zamzam dengar ni agak-agak dia nak kata apa?

So it is final and we decided to put our long term relationship with Streamyx into Talak 4. Farewell! In order to terminate the service we had to go to TM Point again. This time I had come together with Azman. There were 7 counters in that service center and only 4 was occupied with TM Point staff. That is INCLUDING Counter no 4 that has got a SECURITY GUARD sitting behind it!! A SECURITY GUARD!!!

We took a ticket and the number was just ten customers away from our turn. Only ten! If it was the post office, ten people with different errands can be settled in mere 15 minutes. But I nope, it took longer at TM POINT , because I don’t know… It is the era of the INTERNET and they provide HIGH SPEED BROADBAND and yet we had to fill in 2 forms with the same attributes ON PAPER!

We waited for 70 minutes!! That’s more than one hour!!

And when it was our turn to TERMINATE our service, the officer had to key-in God knows what information into what seemed to me more than one type of system. The whole processed required us to sit at the counter for slightly over 10 minutes!! We only wanted to stop the service, I wonder how long does it take if we wanted to sign up as first time user, I bet she would need to take an hour to key in tahapa-apa nama nenek atuk arnab semua key in kottt!!

The officer behind the counter despite taking ten minutes didn’t even bother asking what’s wrong and why did we want to stop dealing with them. Well I told her and her reply was.. “Yes… memang slow!”

*pengsan*

TM Points are very nicely designed. They have nice benches to sit during our long wait and all. And they also have these little round table with chairs as well. But we can’t sit there for it was labeled “For Business Customers Only”. The Customer Service manager sits at the table at one point, with her arms crossed and staring into space. I seriously thought she could make herself useful and open a closed counter to serve more clients. But then again, I don’t know who is classified as business customers. Aren’t we a business customer? If we aren’t then what are we? Main-main customer kot.

So that’s my story about our divorce talak 4 with TM. Bye bye TM! Bangang giler staff2 ko tu!

Author: Diyana

161 thoughts on “TM Point yang bodoh”

  3. Obefiend sangat rajin mengtroll orang… dia akan pi TM Puchong, amek gambar Andy dan kawan2, pastu superimpose muka diorang kat shocksite (sila google list of shocksite sendiri, malas nak eksplen) …bwahahahhaha…

  4. funny how dalam banyak2 comment, not one is of apology. yg from TM ke customer service ke, walaupun susah nak deal dgn customer, u r paid to do it, the customer is not paid to sabar with u. if thats the job u choose to do, xkan u don’t understand the circumstance. diyana has all the right to vent her frustrations. org yg rugi bukan diyana but those who xmakan tegur. kalau xde customer, u pun xde kerja.

  5. ada satu lagi benda pelik dgn TM ni…
    hari ni TM telefon dan bagitau yg line telefon dah OK. dah boleh start guna telefon???
    bila aku bagitau yg aku dah stop…dia bantai kata tak tahu. sistem kata masih aktif. gilo!
    apa kena sistem TM ni??

    aku kena isi sampai 2 borang and tunggu turn berjam jam untuk stop..tapi… tak stop2 pun… lepas sebulan bagitau aku sume line ok..
    aisey..pelik pelik..

  6. azman,
    kang ada yg kata awak mengfitnah…. these people cannot accept they have very poor system in doing business!

  7. diyana, ksian u kan. dis is ur blog n u hv every right to pour wat u feel, and yet sum ppl cant respect dat. sum even use harsh words. since diyana is a customer, who had to wait for 70mins in Tmpoint..She , or any1 else wud feel annoyed? irrirated..? angry..? try put urself in her shoes..I think I’d go berserk too.. diyana, sabar jela. btw,dear commentor, it’s BLOG, not BLOK. kuiii.. *giggle sum more…*

  8. hari ni saja dah 4x TM call..
    1st – dia bagitau line telefon dah ok. aku kata aku dah stop.
    2nd – TM telefon lagi tanya samada line telefon ok atau tak. aku kata aku dah stop!
    3rd – TM call lagi…nak confirm yg betul2 dah stop line. aku kata confirm aku dah stop!!
    4th – …..malas aku nak angkat. gilo!

  10. Tu lah, kalau baru nak pasang line mungkin boleh accept lambat sbb maybe takde port baru. whatever. tp nak stop line nak keluar rebate pun makan bulan2, apa barang.

    and yes tm staffs you’re paid to do the job. takde org paksa u keje situ and kalau rasa customer melampau, benti keje. cari la keje yg mengadap machine ke, tak yah jumpa org.

    Hills, I think sapa jadi menantu u pun mesti hilang akal dpt mentua mcm ni.

  11. D, ko dah wat komplen tak? aku last 2 yrs kot bengang sbb tggu lama gler gini gak tapi kat salah satu bank terkemuka kat mesia ni..tak yah la mention bank ape yg kaler merah tu kan..oppss! ;p

    aku bukak website nye cari email address & aku komplen berasap! aku siap mentioned tarikh & masa kejadian & which branch & which staff. derang cepat2 reply & mtk mahap kt aku. siap manager bank tu sendiri call & mtk maap. yg paling best – staff yg aku komplen tu kene tukar immediately! happy or unhappy, the customer is always right 😉

  12. For me,

    owner of this blog yg bodoh..
    mengata org pandai..
    cm mn melayu nk maju..

    BODOH..!

  13. di, take note pasal komen sal tu…aku rasa u shud do the same thing baru dorg diam…dorg provide servis tapi kalau servis ntah pape……sndiri mau ingat laaa..tak perlu hangin bile org komplen memacam…..

    hmm…sape makan nasik…dia la yg kenyang…kekkeek

  14. lily
    based on your comment

    ‘For me,

    owner of this blog yg bodoh..
    mengata org pandai..
    cm mn melayu nk maju..

    BODOH..!’

    do you care to explain ape kena mengena entry ni dgn mcamana melayu nak maju? Diyana is a malay (eh..betul ke diyana), but she doesnt insult any race in her entry. How come you comment camana melayu nak maju???? apekena mengena melayu dgn entry ni? It doesnt what race you are, its about how professional you are doing your job. Its about the work ethics especially when you represent your company by being the customer service officer yadey..yadey….

    are you sure the word BODOH at the end of your comment is purposely written to acknowledge her entry or just to show how BODOH your comment is?

    OMG lily….please ….stop ‘humouring’ me with your insanely funny comment….

  15. Pingback: diyanazman.com » Phew!

  16. andy, ” kalu awk tu byk experience…jgn buat blog…buat lah kja yg mendtgkan hasil…cth nya buat ank kah….improve kualiti kja konon…apa hasil kja awk…cuba ckp..////CENSORED BY ADMIN/////…”

    oh poor andy~~

    dia xtau kot berapa banyak hasil diyanazman dapat dari blogging..hahahaha!! hasil blogging ni diyanazman boleh buat belanja kahwin miki tau…hehe.. **ok! buat belanja kahwin adalah overrrr..haha**

  18. handbag LV dua tiga bijik jerrr dah boleh buat saya jeles kak D…hehe

    mungkin rege bag itu lebih dari gaji mereka2 itu..opss!! *statement haruslah keji*

    wahahahahahahahaha…*dan gelak haruslah jahat*

    p/s: u dont mind me calling u kak rite? hehe

  19. hahaha…gosh…funny la all those TM people comments…basic economy 101…CUSTOMER IS KING…

  20. yaya, tu bkn hasil keja, tu buat duit haram..keja bodoh..kalau kau nak ikut sekali, kau pun bodoh juga lah…kalau nak buat belanja kawin tu, kawin koboi pun boleh..hrp2 rumah tangga tak bahagia guna duit haram tu kawin..sudah lh tak bahagia sakit pula kena timpa tangga..kui kui kui

  21. azman..prove ade ke? aku pun guna svc TM..ok je..nasib kau je malang..maybe kau tu yg jenis tak sabar nak svc cepat..sapa nak bantu org yg kurang ajar dulu..sian…

  22. Shila, kalau tengok statement awak “pekerja TM meng-ugut pekerja TM sendiri”, ibaratkan awak macam makan muntah sendiri..yelah keja dgn TM, tapi hina TM…tak halal gaji kau..

  24. andy,
    aku tak tau nak kata apa kat org genius macam kau ni..
    susah nak cari org spesel mcm kau ni.
    dah la genius…penyabar pulak tu.
    skrg baru aku tau kenapa servis TM “HEBAT” sangat…

    org genius (cacat otak) macam kau ni kita kena hormat.
    tabik spring..toing toing..

  27. omg diyana! the comments have spiralled out of control!

    my opinion: if i were a concerned tm staff who seriously cares about the company’s reputation (or my colleagues), i would highlight your dissatisfaction to the customer service centre manager/head to give you a call, apologize, learn more about what happened & try to turn this around into something positive like finding out what actually went wrong, improve it further etc.

    sigh. but sad to say, this didn’t happen. some people just got overtly defensive with your frank blog and accuse you macam-macam.

    macam mana lah malaysia nak maju…

  28. hahaha…kau dua org lgi bodoh…bangang..mangkuk pingan pecah….kata org tahu…cuba duduk kaunter…tengok how genius u r…kalau aku cacat otak..kau plak cacat pemikiran…bodoh..

  39. OMG..sy rasa bg pihak TM, kalau la ada yg tengah membaca. Diyana n azman did say yg diaorg ada longterm relationship with streamyx…and if she did decide to stop the service something must have been really really with your service. Instead of saying things, u shud find a way to resolve this so that it stops from happening. Kenapa plak nak get upset about it, do something about it to improve on it..the fact that diyana n azman put up with it, she shud have gotten a “we are sorry and thank you for your feedback”..itu pendapat saya la..

  40. today i ask to transfer my phoneline and astro to new house:

    TMpoint : 2 weeks
    Astro: 48 hours (to my suprise 3pm they settle the same day already)

    Although I dun really like both TM and Astro but they already monopoly, what to do ?

    but TM really trying hard to improve, let’s give them 1 more year…

  42. dear andy/meera/kkc@truelife/langor n whoever else..

    I had a super long and stressful day at work.. and at 8.30 pm im still at the office finishing work. so i decided to take a little breather and read diyana’s blog. Thank god I did! coz you guys are such hoots.. you provided me with so much entertainment and laughter.. in fact im still trying to catch my breath from laughing so hard. Thank you really! now I’m refreshed and rejuvenated to resume work.. and I have you and your brilliant comments to thank! 🙂 I really hope you keep up the good work of showcasing your intellect, character, wit and oh so charming and brilliant personality by continuing to unwittingly charge into people’s blogs without having an inkling of a clue as to who they are and what they write about.

    Indeed, comments like yours are the kind of constructive criticisms that make our nation proud.. and also make most of us humble citizens realise that no matter how insane and intellectually challenged we may perceive ourselves to be…. there are others in a far worst state of mind.. Thank you for giving me not only free entertainment but also for making me come to the realisation that I am blessed to actually be rather sane and intellectually fulfilled afterall.

    Yours sincerely,
    repulsive (but sane!) rina 🙂

  43. awak cakap mcm budak genius lah..pernah x rasa taik atas kepala…TAIK..TAIK…tau x???

  44. ken, kenapa awak mentioned pasal tm n astro dtg sambung line awak pada masa yg sama?hairan dan pelik arrr….pastu org tanya pun tidak..(apaka)

  45. Andy,
    kamu tahu tak Jalan Utara, Seksyen 11, Petaling Jaya?? Di situ ada satu persatuan khas untuk kamu. Iaitu Persatuan Spastik Selangor.

    Saya cadangkan kamu pergi ke situ. Kamu pasti akan mendapat bantuan. All the best!

  46. sori la…aku lambat baca post ni. aku punya problem adalah masa tu aku nak bayar bil guna kredit kad sbb dah over due seminggu utk bil bulan 3. so aku call la TM, dan diaorg bagitau diaorg tak pernah terima bayaran secara kredit kad melalui telefon. so, i rest my case la kan.

    pada bulan 5 yg lalu, aku lewat bayar lagi dan pada pukul 8pm mcm tu, telefon ku berdering. aku angkat, customer service rep TM yg call cakap pasal aku punya bill dah overdue dan aku bole buat bayaran menggunakan kredit kad thru phone. WTF la kan! bole la plak. so, samada itu customer service punya rep bodo atau TM yg bodo tak introduce this method of payment awal2.

    but i think it’s TM la kot. kalau betul dari dulu this method of payment dah wujud, tentu la cust. serv. rep dia dah boleh accept payment aku kan…atau kalau sistem ni baru je wujud, BODO LA TM tak bagi any notification thru bills ataupun online promo pasal ni.

  47. Andy, what’s ur problem really?? or was it this entry terkena batang hidung u? semua org ada cara yg berbeza nak luahkan rasa tak puas hati. dont like what u read here n u feel like commenting unneccassarily and to ridicule others, might as well leave this site. Macam mana la sektor perkhidmatan kat Malaysia ni nak maju if this is how u guys respond to complaints??? kenapa lah suka benar suka sebut perkataan BODOH tu? Self reflect kah??!! Apparently u’ve never been to this blog b4 but this is how Diyana express herself. Grow up.. Nyemak je komen2 yg kurang murni bahasanya.. as said earlier, ni baru kat blog dah respond camni… kang ade jugak yg gi ngadu kat karam s. walia baru ada akai

  48. aku nak merujuk pada komen {Hillss on 27 Jul 2010 at 6:40 pm #} yg berbunyi: Kalau nak komen to boleh, tak kisah pun, Tapi gunalah bahasa yg SOPAN. Janganlah guna nama ‘TMPOINT’, tmpoint bukannya satu je kat MALAYSIA. Ada beribu pekerja kat sana, termasuk yang tua dari KAU.

    hang mungkin boleh letak “TMPOINT yg bodo saje kecuali yg bijak tidak ada kena mengena dgn post ini” jadi PEKERJA PEKERJA TMPOINT YG BERIBU-RIBU ORANG SERTA BIJAK ITU tidak lah sentap kerana mereka hebat dgn kerja mereka… KOT!

  50. Bila difikirkan, kalau semua masalah kena jumpa bigboss maknanya staff2 yg ada tu tak efficientla… Rasanya it has been a normal practice kot small2 problem ni akar umbi yg settlekan.. only major problems yg bawa ke atas… Kalau dah jumpa manager ke sapa2 kang lain cerita pulak… Kang ade yg kena transfer pulak nanti kan susah.. apalah sangat setakat ngomel kat blog…

    Diyana pun dah cakap terang2 TMPoint mana, ie Puchong, so tak perlu la beribu2 pekerja TMPoint yg lain nak sentap… D, i think if u wanna make official complaint (if u havent), dont just complaint on the service, but the poor behavior of their staff reflected thru the comments here..

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